Your Feedback is Important to Us
CommBank Stadium strives to provide visitors and patrons to our venue with the best facilities and service. Feedback is important, in particular when visitor expectations are not met. We want to resolve concerns as effectively as possible.
Visitors have the right to make a complaint when they are dissatisfied with the services or facilities that we provide or with the way we have handled an enquiry or complaint.
We will deal with complaints fairly, courteously and in a timely manner, considering all the circumstances of the complaint and any special needs.
We value your feedback. We will use it to continuously improve our business and our processes to ensure we provide the best possible service to our customers.
Reporting of incidents is mandatory for all employees, hirers, contractors and sub-contractors of CommBank Stadium.
All incidents, hazards or near misses must be reported via Reporting System within 24 hours of occurring.
To report an incident, login to the incident reporting portal below.