FAQs
Check out our Frequently Asked Questions to help you plan for a great day out
General Information
Where is CommBank Stadium?
CommBank Stadium is located in the heart of Parramatta at 11-13 O’Connell Street, Parramatta, NSW.
How many people does CommBank Stadium seat?
CommBank Stadium was designed to seat 30,000 people across General Admission and Premium Product areas.
What’s the best way to get to CommBank Stadium?
CommBank Stadium is well serviced by regular bus, train and ferry services. It is a short walk from the Parramatta CBD, 10 minutes from Parramatta Station.
You can also see the best way to get here on our transport page.
Is there a Map of CommBank Stadium?
You can see maps of CommBank Stadium on our map page here
What events are coming up at CommBank Stadium this year?
You can see the full list of confirmed events here.
Can I become a CommBank Stadium Member?
Unfortunately CommBank Stadium does not have a membership program. Each home team has their own membership program.
Can I hire out a function area or host a community event at CommBank Stadium?
Yes! CommBank Stadium is a multi-purpose community asset with a host of adaptable function and event spaces. Head here to make an enquiry.
Can I work at CommBank Stadium?
Can I smoke inside the Stadium?
CommBank Stadium is a 100% smoke-free stadium. There are designated smoking areas outside the gates, on event days please to speak to any customer service staff member and they’ll direct you where to go.
Can I book a tour of CommBank Stadium?
Tours of CommBank Stadium are not available at this time.
Can I smoke inside the Stadium?
CommBank Stadium is a 100% smoke-free stadium. There are designated smoking areas outside the gates, on event days please to speak to any customer service staff member and they’ll direct you where to go.
I lost something, how do I find out if it was handed in?
Please contact our security team directly on [email protected] with a description of the item, day it was lost and location it was lost (if known). If it has been found they will advise you directly.
Event Day Information
Will my bag be checked?
Yes. All bags will be subject to the security screening process. To help avoid delays, it’s best to leave your bag at home. On all event days bag sizes are limited to 30x40cm.
What if it’s raining on event day?
Events will go ahead rain, hail or shine at CommBank Stadium unless patron and athlete/artist safety is at risk. CommBank Stadium is partially covered depending on where your seat is. Umbrellas may be brought into the Stadium but for the comfort of others should not be put up in the seating bowl.
Where should I Park on Event Days?
Can I buy merchandise in the stadium?
Yes, there are dedicated merchandise outlets located on Level 1 at Aisles 128, 121 and 111. For assistance finding the locations, please see a member of staff on event days.
Can I bring food and drinks into the stadium?
Does the Stadium have Conditions of Entry?
Yes, you can view the CommBank Stadium Conditions of Entry here.
Is there a dress code?
Corporate areas have a dress code minimum of smart casual.
As a minimum for general public areas, patrons must be appropriately clothed for a public place and must wear shoes. Patrons with bare feet will not be permitted entry.
Can I exit and re-enter CommBank Stadium during an event?
Pass outs may be available. Please see a staff member at the event for more information.
What should I do if I want a birthday/engagement announcement on the big screen?
The content on screens during events is run by the clubs. Please contact the home club directly for enquiries.
I’m with a tour group, limousine or bus company, where do I drop off patrons on event days?
Designated on-street parking areas will be provided for charter coaches and limousines on Stadium event days. These are in the following locations immediately adjacent to Parramatta’s Prince Alfred Square (available on a first-come, first-served basis):
- Marist Place (eastern side) which is an existing bus zone and can accommodate one coach/limousine only on event days;
- Market Street (northern side) which is currently sign-posted as ‘no parking 8am-6pm – buses and coaches excepted’ and can accommodate six coaches. Temporary clip-on signage will be installed for events scheduled outside of the designated no parking period to allow this area to continue to be used as a coach parking zone.
Note that currently no coaches or large buses can enter the car-park given there is insufficient room to turn-around to exit the car park. Mini-buses may be an exception, please send us an enquiry if you’re unsure.
Can I bring a Pram into the Stadium?
For safety reasons, strollers and prams are not permitted inside CommBank Stadium’s seating bowl.
Stroller cloaking areas are internal of public gates, A, B, C and D. Stroller cloaking areas are roped off, however, you should not leave any valuables in the stroller. Please see event day staff for more information on storing your stroller during the event.
Ticketing
Tickets for all events held at CommBank Stadium should only be purchased through Ticketek. All questions regarding ticketing should be directed to Ticketek on 132 849.
Where can I buy tickets for events at CommBank Stadium?
Ticketek is the only authorised ticketing provider for CommBank Stadium. For the full event calendar and purchase links see here.
I have lost my ticket. What should I do?
All questions regarding lost tickets should be directed to the place of purchase.
For tickets purchased through Ticketek, please contact them directly on 132 849.
What if I need accessible seating?
For accessible seating information, please refer to our Accessibility Page.
Can I book for a group?
The best option for group bookings is to go directly through our ticketing partner Ticketek. Their number for all events is: 1300 364 001
What if I have purchased at ticket through Viagogo or other reseller?
Viagogo and other ticketing sites are not authorised to sell tickets for any event at CommBank Stadium, and sellers on these sites often fraudulent.
Tickets purchased via 3rd party on-seller sites including Viagogo, Ticketblaster, Queen of Tickets, E-Bay, Gumtree (and others) may not gain entry into the event.
We have no ability to check the validity of tickets not purchased through official ticketing partners and cannot assist should entry be refused on scanning.
Do I need a Ticket for my Child 3 or under?
Very young children 3 and under may be admitted free-of-charge on the provision they are accompanied by an adult and will share their seat and sit on their knee.
Please see the information on the ticketing page where you purchased your ticket, for specific event information.
When do Tickets go on sale for NRL Games?
All on sale dates are decided directly by the Clubs. Please contact the club directly for information on when particular games go on sale.
Facilities
Does CommBank Stadium have Wi-Fi?
YES! Fans can get FREE access to high speed Wi-Fi when at #CommBankStadium.
To access
- Open the settings on your phone
- Search for CommBank Stadium Free Wi-Fi
- Connect and you’re done
Are there ATMs?
CommBank Stadium operates as a cashless venue.
There are no ATMs in the venue and cash payments are not accepted anywhere within the Stadium.
Are there water refill stations inside the stadium?
There is water available throughout the venue. Please ask one of our friendly event staff for directions to the closest one.
Is there parent rooms and baby changing facilities?
Yes, there are Parent Rooms are located on level 1 at Ailes 120, 108 and 103. Please speak to one of our event staff on the day for assistance locating them.
Is there a Changing Place?
Yes there is a Changing Place located on Level 1 at Aisle 122. Please speak to one of our event staff on the day for assistance locating the changing place.
Do you have a prayer room?
Yes, we have a male prayer room located on Level 1 at Aisle 122 and a female prayer room located on Level 1 at Aisle 125. Please speak to one of our event staff on the day for assistance locating either space.
Is there first aid at CommBank Stadium?
Yes there are First Aid facilities located on Level 1 at Aisles 128, 120 and 102. Please speak to one of our event staff on the day for assistance locating them.
Accessibility Information
Please visit our dedicated page with CommBank Stadium Accessibility Information